REFUND POLICY

IPTV Subscribe Refund Policy

At IPTV SMARTERS USA, customer satisfaction is our top priority. We strive to provide high-quality IPTV services that meet your needs and expectations. However, if you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure a smooth and transparent process.

Eligibility for Refund

1. Time Frame
   • Refund requests must be submitted within 7 days from the date of delivery. Requests made after this period will not be eligible for a refund.
2. Conditions
   • The service must be unused or minimally used. Excessive usage within the 7-day period may disqualify the request for a refund.
   • The customer must provide a valid reason for the refund request and detail any issues experienced with the service.

Non-Refundable Situations

• Refunds will not be issued for any services purchased beyond the 7-day period.
• Refunds are not applicable if the service has been extensively used.
• Any issues caused by the customer’s device, internet connection, or misuse of the service are not grounds for a refund.

How to Request a Refund

To request a refund, follow these steps:

1. Contact Support
   • Email our customer support team at [email protected]  within 7 days of the service delivery date.
   • Include your order number, date of purchase, and a detailed explanation of why you are requesting a refund.
2. Verification
   • Our support team will review your request and may ask for additional information or evidence to verify your claim.
3. Approval
   • If your refund request meets the eligibility criteria, we will process your refund within 5-7 business days. The refund will be credited back to the original payment method used during the purchase.

Refund Processing Time

• Once approved, refunds will be processed within 5-7 business days. However, depending on your payment provider, it may take additional time for the refund to appear in your account.

Contact Us

For any questions or concerns about our refund policy, please contact our customer support team:

• IPTV SMARTERS USA
• Email: [email protected]
• Phone: +15627520137
• Address: 138 S Vista Way, Kelso, WA 98626, USA£

We are here to assist you and ensure you have a seamless experience with IPTV SMARTERS USA. Thank you for choosing our service.